@inproceedings{79f6b0315c7548d591c2e69f35fecec4,
title = "Enterprise 2.0 – Literature taxonomy and usage evaluation",
abstract = "In the ten years since the emergence of the Enterprise 2.0 phenomenon, many studies have been realized in this field. This paper surveys today{\textquoteright}s Enterprise 2.0 literature. Based on the ITIL methodology, it outlines its main research areas and highlights the remaining issues. Also, starting from the lack of empirical evaluation of the real usage of Enterprise 2.0 tools, it proposes to evaluate the use of a social networking platform in a large company based on the relationships created therein. Our findings indicate that social networking tools are not reflecting the employees{\textquoteright} actual relations at work.",
keywords = "Email, Enterprise 2.0, Enterprise social network, ITIL, Social Graph",
author = "Mayla Alimam and Emmanuel Bertin and No{\"e}l Crespi",
note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2016.; 9th IFIP WG 8.1. Working Conference on the Practice of Enterprise Modeling, PoEM 2016 ; Conference date: 08-11-2016 Through 10-11-2016",
year = "2016",
month = jan,
day = "1",
doi = "10.1007/978-3-319-48393-1\_3",
language = "English",
isbn = "9783319483924",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "26--40",
editor = "Jennifer Horkoff and Jeusfeld, \{Manfred A.\} and Anne Persson",
booktitle = "The Practice of Enterprise Modeling - 9th IFIP WG 8.1. Working Conference, PoEM 2016, Proceedings",
}