Improving the capabilities of email for businesses - The case of social tagging

Mayla Alimam; Emmanuel Bertin; Noël Crespi

Improving the capabilities of email for businesses - The case of social tagging

Mayla Alimam
, Emmanuel Bertin
, Noël Crespi

Research output: Contribution to conference › Paper › peer-review

Abstract

Email is one of the most used tools in enterprises for various purposes. However, the enterprise transformation programs are focusing today on social media tools rather than email. This paper discusses the properties of email in enterprises and whether further research is yet necessary on this tool. We provide a set of capabilities to compare between social media tools and email. As email is still affording some distinctive capabilities, we suggest improving this tool by applying a social bookmarking service to email messages. An experiment on the prototyped service highlights the perceived utility of email social tagging service for socializing employees' activities. The paper details, finally, future implications of this research.

Original language	English
Publication status	Published - 1 Jan 2016
Externally published	Yes
Event	24th European Conference on Information Systems, ECIS 2016 - Istanbul, Turkey Duration: 12 Jun 2016 → 15 Jun 2016

Conference

Conference	24th European Conference on Information Systems, ECIS 2016
Country/Territory	Turkey
City	Istanbul
Period	12/06/16 → 15/06/16

Keywords

Email
Email capabilities
Email social bookmarking

Cite this

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title = "Improving the capabilities of email for businesses - The case of social tagging",

abstract = "Email is one of the most used tools in enterprises for various purposes. However, the enterprise transformation programs are focusing today on social media tools rather than email. This paper discusses the properties of email in enterprises and whether further research is yet necessary on this tool. We provide a set of capabilities to compare between social media tools and email. As email is still affording some distinctive capabilities, we suggest improving this tool by applying a social bookmarking service to email messages. An experiment on the prototyped service highlights the perceived utility of email social tagging service for socializing employees' activities. The paper details, finally, future implications of this research.",

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T1 - Improving the capabilities of email for businesses - The case of social tagging

AU - Alimam, Mayla

AU - Bertin, Emmanuel

AU - Crespi, Noël

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Y1 - 2016/1/1

N2 - Email is one of the most used tools in enterprises for various purposes. However, the enterprise transformation programs are focusing today on social media tools rather than email. This paper discusses the properties of email in enterprises and whether further research is yet necessary on this tool. We provide a set of capabilities to compare between social media tools and email. As email is still affording some distinctive capabilities, we suggest improving this tool by applying a social bookmarking service to email messages. An experiment on the prototyped service highlights the perceived utility of email social tagging service for socializing employees' activities. The paper details, finally, future implications of this research.

AB - Email is one of the most used tools in enterprises for various purposes. However, the enterprise transformation programs are focusing today on social media tools rather than email. This paper discusses the properties of email in enterprises and whether further research is yet necessary on this tool. We provide a set of capabilities to compare between social media tools and email. As email is still affording some distinctive capabilities, we suggest improving this tool by applying a social bookmarking service to email messages. An experiment on the prototyped service highlights the perceived utility of email social tagging service for socializing employees' activities. The paper details, finally, future implications of this research.

KW - Email

KW - Email capabilities

KW - Email social bookmarking

M3 - Paper

AN - SCOPUS:84995814311

T2 - 24th European Conference on Information Systems, ECIS 2016

Y2 - 12 June 2016 through 15 June 2016

ER -

Improving the capabilities of email for businesses - The case of social tagging

Abstract

Conference

Keywords

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Cite this