L'evolution des centres d'appel telephoniques des agences de voyage sur l'internet

Christian Licoppe

doi:10.3917/res.114.0119

L'evolution des centres d'appel telephoniques des agences de voyage sur l'internet

Translated title of the contribution: From the status of reservations agent to that of customer-adviser analysis of an occupational transition in two call centres

Christian Licoppe

Research output: Contribution to journal › Article › peer-review

Translated title of the contribution	From the status of reservations agent to that of customer-adviser analysis of an occupational transition in two call centres
Original language	French
Pages (from-to)	119-151
Number of pages	33
Journal	Reseaux
Volume	114
Issue number	4
DOIs	https://doi.org/10.3917/res.114.0119
Publication status	Published - 1 Jan 2002

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10.3917/res.114.0119

Cite this

@article{cea43fbe332943409012ac9236e69694,

title = "L'evolution des centres d'appel telephoniques des agences de voyage sur l'internet",

author = "Christian Licoppe",

year = "2002",

month = jan,

day = "1",

doi = "10.3917/res.114.0119",

language = "Fran{\c c}ais",

volume = "114",

pages = "119--151",

journal = "Reseaux",

issn = "0751-7971",

number = "4",

}