On capturing and quantifying social qualities in business processes

Zakaria Maamar; Hakim Hacid; Emir Ugljanin; Mohamed Sellami

doi:10.1109/WETICE.2016.17

On capturing and quantifying social qualities in business processes

Zakaria Maamar, Hakim Hacid, Emir Ugljanin, Mohamed Sellami

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

It is largely known that objective criteria like profit and market-share drive the decisions of engineering business processes. However, there are cases where subjective criteria (e.g., reputation and attitude) need also to be taken into account, which will definitely impact the objective criteria. These cases fall into examining business processes from a social perspective. This paper discusses the mechanisms of making a business process's components (task, person, and machine) exhibit certain social qualities like selfishness and goodwill. This exposure is dependent on three criteria that are resource availability, transactional properties of tasks, and profit. An online system demonstrates the use of these criteria when capturing and quantifying the social qualities in business processes.

Original language	English
Title of host publication	Proceedings - 25th IEEE International Conference on Enabling Technologies
Subtitle of host publication	Infrastructure for Collaborative Enterprises, WETICE 2016
Editors	Sumitra M. Reddy, Walid Gaaloul
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	32-37
Number of pages	6
ISBN (Electronic)	9781509016631
DOIs	https://doi.org/10.1109/WETICE.2016.17
Publication status	Published - 8 Aug 2016
Externally published	Yes
Event	25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016 - Paris, France Duration: 13 Jun 2016 → 15 Jun 2016

Publication series

Name	Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016

Conference

Conference	25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016
Country/Territory	France
City	Paris
Period	13/06/16 → 15/06/16

Keywords

Business process
Social quality
Social relation

Access to Document

10.1109/WETICE.2016.17

Cite this

Maamar, Z., Hacid, H., Ugljanin, E., & Sellami, M. (2016). On capturing and quantifying social qualities in business processes. In S. M. Reddy, & W. Gaaloul (Eds.), Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016 (pp. 32-37). Article 7536426 (Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/WETICE.2016.17

Maamar, Zakaria ; Hacid, Hakim ; Ugljanin, Emir et al. / On capturing and quantifying social qualities in business processes. Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016. editor / Sumitra M. Reddy ; Walid Gaaloul. Institute of Electrical and Electronics Engineers Inc., 2016. pp. 32-37 (Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016).

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title = "On capturing and quantifying social qualities in business processes",

abstract = "It is largely known that objective criteria like profit and market-share drive the decisions of engineering business processes. However, there are cases where subjective criteria (e.g., reputation and attitude) need also to be taken into account, which will definitely impact the objective criteria. These cases fall into examining business processes from a social perspective. This paper discusses the mechanisms of making a business process's components (task, person, and machine) exhibit certain social qualities like selfishness and goodwill. This exposure is dependent on three criteria that are resource availability, transactional properties of tasks, and profit. An online system demonstrates the use of these criteria when capturing and quantifying the social qualities in business processes.",

keywords = "Business process, Social quality, Social relation",

author = "Zakaria Maamar and Hakim Hacid and Emir Ugljanin and Mohamed Sellami",

note = "Publisher Copyright: {\textcopyright} 2016 IEEE.; 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016 ; Conference date: 13-06-2016 Through 15-06-2016",

year = "2016",

month = aug,

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doi = "10.1109/WETICE.2016.17",

language = "English",

series = "Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

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booktitle = "Proceedings - 25th IEEE International Conference on Enabling Technologies",

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Maamar, Z, Hacid, H, Ugljanin, E & Sellami, M 2016, On capturing and quantifying social qualities in business processes. in SM Reddy & W Gaaloul (eds), Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016., 7536426, Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016, Institute of Electrical and Electronics Engineers Inc., pp. 32-37, 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016, Paris, France, 13/06/16. https://doi.org/10.1109/WETICE.2016.17

On capturing and quantifying social qualities in business processes. / Maamar, Zakaria; Hacid, Hakim; Ugljanin, Emir et al.
Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016. ed. / Sumitra M. Reddy; Walid Gaaloul. Institute of Electrical and Electronics Engineers Inc., 2016. p. 32-37 7536426 (Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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N2 - It is largely known that objective criteria like profit and market-share drive the decisions of engineering business processes. However, there are cases where subjective criteria (e.g., reputation and attitude) need also to be taken into account, which will definitely impact the objective criteria. These cases fall into examining business processes from a social perspective. This paper discusses the mechanisms of making a business process's components (task, person, and machine) exhibit certain social qualities like selfishness and goodwill. This exposure is dependent on three criteria that are resource availability, transactional properties of tasks, and profit. An online system demonstrates the use of these criteria when capturing and quantifying the social qualities in business processes.

AB - It is largely known that objective criteria like profit and market-share drive the decisions of engineering business processes. However, there are cases where subjective criteria (e.g., reputation and attitude) need also to be taken into account, which will definitely impact the objective criteria. These cases fall into examining business processes from a social perspective. This paper discusses the mechanisms of making a business process's components (task, person, and machine) exhibit certain social qualities like selfishness and goodwill. This exposure is dependent on three criteria that are resource availability, transactional properties of tasks, and profit. An online system demonstrates the use of these criteria when capturing and quantifying the social qualities in business processes.

KW - Business process

KW - Social quality

KW - Social relation

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Maamar Z, Hacid H, Ugljanin E, Sellami M. On capturing and quantifying social qualities in business processes. In Reddy SM, Gaaloul W, editors, Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016. Institute of Electrical and Electronics Engineers Inc. 2016. p. 32-37. 7536426. (Proceedings - 25th IEEE International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises, WETICE 2016). doi: 10.1109/WETICE.2016.17

On capturing and quantifying social qualities in business processes

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