@inproceedings{930fad092a694344befcd1cdd0b06ca2,
title = "On Selective, Mutable and Dialogic XAI: a Review of What Users Say about Different Types of Interactive Explanations",
abstract = "Explainability (XAI) has matured in recent years to provide more human-centered explanations of AI-based decision systems. While static explanations remain predominant, interactive XAI has gathered momentum to support the human cognitive process of explaining. However, the evidence regarding the benefits of interactive explanations is unclear. In this paper, we map existing findings by conducting a detailed scoping review of 48 empirical studies in which interactive explanations are evaluated with human users. We also create a classification of interactive techniques specific to XAI and group the resulting categories according to their role in the cognitive process of explanation: {"}selective{"}, {"}mutable{"}or {"}dialogic{"}. We identify the effects of interactivity on several user-based metrics. We find that interactive explanations improve perceived usefulness and performance of the human+AI team but take longer. We highlight conflicting results regarding cognitive load and overconfidence. Lastly, we describe underexplored areas including measuring curiosity or learning or perturbing outcomes.",
keywords = "artificial intelligence, explainability, human-grounded evaluations, interactivity, interpretability",
author = "Astrid Bertrand and Tiphaine Viard and Rafik Belloum and Eagan, \{James R.\} and Winston Maxwell",
note = "Publisher Copyright: {\textcopyright} 2023 ACM.; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",
year = "2023",
month = apr,
day = "19",
doi = "10.1145/3544548.3581314",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems",
}