Open door environments as interactional resources to initiate unscheduled encounters in office organizations

In this article, we show how a common type of material environment in office organizations, namely offices with doors left open, enables and sustains the initiation of unscheduled, informal encounters. Using video recordings of naturally occurring interactions, we identify and describe a recurrent practice whereby visitors, mainly through their embodied conduct as they approach the doorway, are recognized by their recipients as initiating an encounter. We unpack the systematic practices and resources involved and analyze a series of variations through which co-workers deal with three interactional problems: obtaining the office occupant’s attention, negotiating availability, and negotiating entitlement. The article (1) demarcates a set of practices typical of unscheduled encounters in office organizations; (2) sheds new lights on how shared and fractured visual spaces can be used as resources to produce complex organizational meanings; and (3) proposes an approach of organizational activity and knowledge as inherently interactional, embodied and material.