@inproceedings{252eda4db6554ebd9289dc6a3417e61b,
title = "Quality Disclosures and Disappointment: Evidence from the Academy Awards",
abstract = "I study the impact of quality disclosures on buyers' ratings using data from an online recommender system. Disclosures may alter expectations on sellers' quality and affect buyers' rating behavior. In particular, if buyers' utility depends on their expectations, a positive disclosure of quality such as an award may lead to buyers' disappointment, negatively influencing their ratings. I identify the disappointment effect in moviegoers' ratings originated from the rise in expectations due to movies' nominations for the Academy of Motion Picture Arts and Sciences awards. I control for the selection of moviegoers who watch and rate movies before or after nominations with a non-parametric matching technique. After nominations, ratings for nominated movies significantly drop relative to ratings for movies that were not nominated. This short-term disappointment effect reduces the rating premium of nominated movies by more than five percent.",
keywords = "disappointment, expectations formation, quality disclosures, reference point",
author = "Michelangelo Rossi",
note = "Publisher Copyright: {\textcopyright} 2021 Owner/Author.; 22nd ACM Conference on Economics and Computation, EC 2021 ; Conference date: 18-07-2021 Through 23-07-2021",
year = "2021",
month = jul,
day = "18",
doi = "10.1145/3465456.3467573",
language = "English",
series = "EC 2021 - Proceedings of the 22nd ACM Conference on Economics and Computation",
publisher = "Association for Computing Machinery, Inc",
pages = "790--791",
booktitle = "EC 2021 - Proceedings of the 22nd ACM Conference on Economics and Computation",
}