@inproceedings{451bebd2dfe34aea8d84b40dba6b43c0,
title = "Enterprise Social Systems: The What, the Why, and the How",
abstract = "Enterprise Social Systems (ESSs) are aimed at assisting the social collaboration across the organization and hence enhancing its productivity and business outcomes. Nevertheless, current ESS products do not actually fully meet these expectations. This paper thus develops a deeper understanding of the concept of ESS in the workplace starting from the characterization of social and collaboration tools. We evaluate current ESS products in accordance with a new typology of these tools. While highlighting some design issues, we conceptualize two scenarios for future ESSs: merging all of the coordination functionalities within a single ESS tool, or on the contrary spreading ESS's features within existing tools.",
keywords = "Enterprise Social Systems, social and collaboration tools, workplace tools",
author = "Mayla Alimam and Emmanuel Bertin and No{\"e}l Crespi",
note = "Publisher Copyright: {\textcopyright} 2015 IEEE.; 17th IEEE Conference on Business Informatics, CBI 2015 ; Conference date: 13-07-2015 Through 16-07-2015",
year = "2015",
month = sep,
day = "11",
doi = "10.1109/CBI.2015.29",
language = "English",
series = "Proceedings - 17th IEEE Conference on Business Informatics, CBI 2015",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "9--17",
editor = "Mikhail Komarov and Artur Caetano and Korhonen, \{Janne J.\} and Hella Faller and Wided Guedria and Svetlana Maltseva and Proper, \{Henderik A.\} and Elena Kornyshova and Proper, \{Henderik A.\} and Jose Tribolet",
booktitle = "Proceedings - 17th IEEE Conference on Business Informatics, CBI 2015",
}