La visée externe et interne des dispositifs d'accountability: Une étude de cas

Firms can hardly put their practices in perfect harmony with their speeches, and cannot communicate on everything they do. Consequently, they are regularly placed in a position of having to be accountable. The case study shows how a device to give account is set, how it articulates internal purposes (management improvements) and external ones (providing information to the public and authorities) and how, if it is intended to last, it must find a balance between continuity and change, problems moving over time (some being fixed, new ones appearing).