New mobility services

Alongside the massive development of mobile ICT, and more specifically smartphones, the past decade has seen the arrival of new players, the emergence of new services in urban mobility, and the advent of new business and operational models. This chapter examines the role of smartphones in changing the supply of urban mobility services, both from the perspective of what new services have emerged (looking at stakeholders, design features, relevant markets, etc.) and from the perspective of how said services interact with each other or with other, more traditional transport modes.