On business process monitoring using cross-flow coordination

This paper presents an approach for monitoring the execution progress of business processes. The monitoring focuses on the exceptions that could arise during this execution and, hence, could make the processes fail if not handled properly and timely. The approach relies on three flows known as control, communication, and navigation. The control flow connects tasks together with respect to a certain business logic. The communication flow captures the messages exchanged between persons/machines when they perform tasks of processes. Finally, the navigation flow captures the interactions between specialized networks that offer solutions to exceptions. These networks are built upon relations between tasks, between persons, and between machines. The coordination of control, communication, and navigation flows focuses on both the actions that are taken and the messages that are exchanged when handling exceptions. A system demonstrating flow development and coordination is, also, presented in the paper.