TY - GEN
T1 - Process-Oriented Intents
T2 - 20th International Conference on Service-Oriented Computing, ICSOC 2022
AU - Bouguelia, Sara
AU - Berro, Auday
AU - Benatallah, Boualem
AU - Báez, Marcos
AU - Brabra, Hayet
AU - Zamanirad, Shayan
AU - Kheddouci, Hamamache
N1 - Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2022/1/1
Y1 - 2022/1/1
N2 - Task-oriented conversational assistants are in very high demand these days. They employ third-party APIs to serve end-users via natural language interactions and improve their productivity. Recently, the augmentation of process-enabled automation with conversational assistants emerged as a promising technology to make process automation closer to users. This paper focuses on the superimposition of task-oriented assistants over composite services. We propose a Human-bot-Process interaction acts that are relevant to represent natural language conversations between the user and multi-step processes. In doing so, we enable human users to perform tasks by naturally interacting with processes.
AB - Task-oriented conversational assistants are in very high demand these days. They employ third-party APIs to serve end-users via natural language interactions and improve their productivity. Recently, the augmentation of process-enabled automation with conversational assistants emerged as a promising technology to make process automation closer to users. This paper focuses on the superimposition of task-oriented assistants over composite services. We propose a Human-bot-Process interaction acts that are relevant to represent natural language conversations between the user and multi-step processes. In doing so, we enable human users to perform tasks by naturally interacting with processes.
KW - Composite services
KW - Process-oriented intents
KW - Rest APIs
KW - Software-enabled services
KW - Task-oriented conversational bots
U2 - 10.1007/978-3-031-20984-0_41
DO - 10.1007/978-3-031-20984-0_41
M3 - Conference contribution
AN - SCOPUS:85145010133
SN - 9783031209833
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 575
EP - 583
BT - Service-Oriented Computing - 20th International Conference, ICSOC 2022, Proceedings
A2 - Troya, Javier
A2 - Medjahed, Brahim
A2 - Piattini, Mario
A2 - Yao, Lina
A2 - Fernández, Pablo
A2 - Ruiz-Cortés, Antonio
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 29 November 2022 through 2 December 2022
ER -