TY - GEN
T1 - QoE aware service delivery in distributed environment
AU - Laghari, Khalil Ur Rehman
AU - Crespi, Noel
AU - Molina, B.
AU - Palau, C. E.
PY - 2011/1/1
Y1 - 2011/1/1
N2 - Service delivery and customer satisfaction are strongly related items for a correct commercial management platform. Technical aspects targeting this issue relate to QoS parameters that can be handled by the platform, at least partially. Subjective psychological issues and human cognitive aspects are typically unconsidered aspects and they directly determine the Quality of Experience (QoE). These factors finally have to be considered as key input for a successful business operation between a customer and a company. In our work, a multi-disciplinary approach is taken to propose a QoE interaction model based on the theoretical results from various fields including pyschology, cognitive sciences, sociology, service ecosystem and information technology. In this paper a QoE evaluator is described for assessing the service delivery in a distributed and integrated environment on per user and per service basis.
AB - Service delivery and customer satisfaction are strongly related items for a correct commercial management platform. Technical aspects targeting this issue relate to QoS parameters that can be handled by the platform, at least partially. Subjective psychological issues and human cognitive aspects are typically unconsidered aspects and they directly determine the Quality of Experience (QoE). These factors finally have to be considered as key input for a successful business operation between a customer and a company. In our work, a multi-disciplinary approach is taken to propose a QoE interaction model based on the theoretical results from various fields including pyschology, cognitive sciences, sociology, service ecosystem and information technology. In this paper a QoE evaluator is described for assessing the service delivery in a distributed and integrated environment on per user and per service basis.
KW - Business Model
KW - Distributed Environment
KW - Psychological Models
KW - Quality of Experience
KW - Quality of Service
KW - Service Delivery
U2 - 10.1109/WAINA.2011.58
DO - 10.1109/WAINA.2011.58
M3 - Conference contribution
AN - SCOPUS:79957542037
SN - 9780769543383
T3 - Proceedings - 25th IEEE International Conference on Advanced Information Networking and Applications Workshops, WAINA 2011
SP - 837
EP - 842
BT - Proceedings - 25th IEEE International Conference on Advanced Information Networking and Applications Workshops, WAINA 2011
PB - IEEE Computer Society
T2 - 25th IEEE International Conference on Advanced Information Networking and Applications Workshops, WAINA 2011
Y2 - 22 March 2011 through 25 March 2011
ER -