TY - GEN
T1 - Quality of experience, a very personal experience!
AU - Lavignotte, Antoine
AU - Gravier, Christophe
AU - Subercaze, Julien
AU - Fayolle, Jacques
PY - 2013/1/1
Y1 - 2013/1/1
N2 - At the Pervasive Computing area, end users expect to receive a multimedia service with an acceptable quality, anytime, and anywhere. Measuring this acceptability is usually referred to Quality of Experience (QoE). Unlike Quality of Service (QoS) which focuses on allocating expected systems and network resources, QoE is concerned with optimizing the perceived quality of a service by end-users. The appraisal of the user's acceptability thresholds is a key factor for service providers to perform adaptation decisions on their products (VoD, IPTV, online games, etc). While QoE is individualized, no study has yet examined to what extent. In this paper, we report an empirical study to understand if QoE should be managed globally, per cluster of users, or personally. We prove that every user has his very own vision of a same service, therefore that future QoE-based adaptive systems should take into account this property.
AB - At the Pervasive Computing area, end users expect to receive a multimedia service with an acceptable quality, anytime, and anywhere. Measuring this acceptability is usually referred to Quality of Experience (QoE). Unlike Quality of Service (QoS) which focuses on allocating expected systems and network resources, QoE is concerned with optimizing the perceived quality of a service by end-users. The appraisal of the user's acceptability thresholds is a key factor for service providers to perform adaptation decisions on their products (VoD, IPTV, online games, etc). While QoE is individualized, no study has yet examined to what extent. In this paper, we report an empirical study to understand if QoE should be managed globally, per cluster of users, or personally. We prove that every user has his very own vision of a same service, therefore that future QoE-based adaptive systems should take into account this property.
KW - HDTV
KW - Human Behavior
KW - Human Factors
KW - Measuring
KW - Monitoring
KW - TV Broadcasting
UR - https://www.scopus.com/pages/publications/84887940965
U2 - 10.1109/DEXA.2013.30
DO - 10.1109/DEXA.2013.30
M3 - Conference contribution
AN - SCOPUS:84887940965
SN - 9780769550701
T3 - Proceedings - International Workshop on Database and Expert Systems Applications, DEXA
SP - 231
EP - 235
BT - Proceedings - 24th International Workshop on Database and Expert Systems Applications, DEXA 2013
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 24th International Workshop on Database and Expert Systems Applications, DEXA 2013
Y2 - 26 August 2013 through 29 August 2013
ER -